You are entitled to report the items for return within 14 days of delivery without giving a reason. After a return notification you have 14 days to return the items. The articles must be packed in their original condition and in the same way as they were delivered.. The shipping costs of the return shipment are at your own expense. We will send you a confirmation of receipt of the return shipment by email.
If you have already paid for the order, the total purchase amount including shipping costs will be refunded into your account within 14 days after actual return of the items.
During the term of approval you should handle the items and the packaging carefully. For patterns: please cut packaging carefully and look at the instruction sheets first. Usually, it is then not necessary to fully open pattern sheets to determine whether you want to keep the item or not.
After the period of 14 working days the sale is final and you can no longer return your purchase, while you remain owing the full purchase amount. We advise you to demonstrate that you have made use of the right to return in a timely fashion. Therefore, we recommend that you make sure that you are in possession of proof of delivery, proof of posting or a similar document. In case of return after the set time of 14 working days, we will charge 50% of the invoice.
Exchange of items can only take place after written request within 14 working days after delivery of the items. The items should be returned in their original condition and packaged in the same way. The shipping costs of the return shipment are at your own expense.
We will charge you shipping costs for the shipping of new items.
We recommend that you inspect the delivered items immediately after receipt, and to report any defects in writing within due time.
In the following situations you cannot return or exchange items:
- if it concerns a magazine;
- The item is no longer complete or damaged;
- The item does not contain all objects included by the manufacturer upon delivery;
- The item is not in its original packaging;
- The item is a Marfy pattern directly sent to you by Marfy Italy.
8911 HG Leeuwarden
After return you will receive a return confirmation and a credit invoice. Include the packing slip so that we can process your return quickly and correctly.
At least 50% of the invoice amount will be charged for returns after 14 days or when the items are returned damaged / used and 100% when it concerns a magazine.
We are forced to recover the DPD return costs charged to us if you do not collect the order (in time) from a Pick Up Parcel Shop or when you are not at home, despite various announcements of the delivery date and delivery time. These costs are high: Belgium € 11.18 and Germany € 11.60.
Check immediately after receipt if your order is in order. You must report any defects or errors in writing within 2 months.