Questions? Call us: +31 58-2167622

Customer service

Ordering

You can order from us 24 hours a day, 7 days a week.
You can choose to pay as “guest” or to create an account.

The order process is SSL-secured. The required fields are indicated with an * (asterisk). If there are any required details missing from the order form, delivery will only take place in case of prepayment. For online payments, you are automatically forwarded to a separate secure payment page.

The order confirmation and shipping messages are only sent by email. For this reason it is important to list a current email address and to take your spam filter into account!

Safe payment

We attach great value to secure payment. Sewingpatterns.eu cooperates with Payment Service Provider (PSP) Buckaroo. The "lock" at the bottom right of the payment screen shows you that you are on a secure SSL page.

You can pay us safely with the following payment methods:

  • iDEAL
  • PayPal
  • Mastercard, VISA
  • eMaestro
  • Sofortbanking
  • Bancontact
  • Klarna (only Netherlands and Germany, € 0,99)
  • Bank transfer (up to 1 week reservation of items)
  • Exact cash on collection (no debit card payment facilities!)

Online payments are handled immediately. It may occur that a sold-out pattern is shipped after your payment is debited.

For orders where payment must take place before delivery (prepayment or bank transfer) will be reserved for 2 weeks at most.

Term of payment

The term of payment is 14 days. For late payment, the statutory interest plus reminder fee will be charged. Upon default of payment, the claim is handed over to a collection agency.

Invoicing
  • We only supply digital invoices.
  • You will receive an invoice with VAT-listing.
Return shipment and exchanges

Items may be returned or exchanged within the withdrawal time of 14 days, if they are undamaged and unused. That is why we request that you cut packaging open carefully and neatly! Magazines cannot be exchanged or returned.

You must pay your own postage on return or exchange shipments. Unstamped return shipments will be charged for at least € 3,00 or the amount of the additional shipping costs is added.

Return address:
Naaipatronen.nl Returns
Beijerstraat 4
8911 HG Leeuwarden
The Netherlands

After the receipt of your return, you will receive a return confirmation and a credit note. Please enclose the packing list or a note with your name and address and any desired substitute items, so we know who the sender of the shipment is.

A minimum of 50% of the invoice amount is charged for return shipment after 14 days, when the items are returned damaged/used and in case of magazines.

Please check your order immediately after receipt. Any defects or faults should be reported in writing as soon as possible.

MARFY PATTERNS: No returns will be accepted by Naaipatronen.nl or Marfy for any Marfy Patterns or catalogues purchased at Naaipatronen.nl, Sewingpatterns.eu or Schnittmuster-online.com.

Rewardpoints
  • When you create a customer account and register for the e-newsletter, you start saving points on every purchase. For every € 5.00 spent, you will receive 10 points.
  • On registration, you will receive a one-off gift of 20 bonus points from us! Bonus points will be added to your account after your first order in the new webshop has been invoiced.
  • You can check your points balance in your account.
  • You can start redeeming your points as soon as you have saved at least 50 points. Naturally, you can keep on saving up to a maximum of 200 points for a one-off higher amount of discount. You have to redeem the points as soon as you have reached 200. You then start saving again.
  • Discount amounts:
    • 50 points: € 2.50
    • 100 points: € 5.00
    • 150 points: € 7.50
    • 200 points: &euro 10.00
  • All points will be added to your account after the order has been invoiced.
  • We do not provide any money back if the discount is higher than the purchase amount.
  • When you cancel the newsletter, you automatically stop saving points and your balance already accrued will lapse. Do you have a new email address? Change this in your account and do not cancel the newsletter!
  • You do not save points on the purchase of books, magazines and reduced items (such as clearance items or special sale items).
Newsletter

You are the first to be informed of special offers and new items through the newsletter.

You can cancel the newsletter at any time through the link in the newsletter or on this website. If you also have a loyal customer account, the right to discount lapses upon cancellation of the newsletter. Your email address is never passed on to third parties (see also our privacy statement).

Delivery and collection

Deliveries are shipped through PostNL letterbox post on working days (Dutch addresses only). This means you do not have to stay in for them! Foreign shippings and large orders are shipped through UPS and DPD parcel post. Your parcel is not left with neighbours.

Collection by appointment is possible. You can tick this option during the ordering process. Collection is only possible from Monday to Friday between 10.00 and 17.00 from our warehouse location and after notification that your order is ready and waiting. You cannot choose patterns at the collection location and you need to place a prior order at the webshop.

You will receive a shipping notice on the day of shipping. Please let us know if your order has not been delivered after two weeks. Complaints about delivery will not be considered after the 2-month term has lapsed.

Subsequent deliveries are shipped at no extra cost.

Uitgebreide verzendtarieven downloaden >>

Shipping costs Netherlands Germany and Belgium Other countries
Shipping costs < 250g € 3,00
< 500g € 3,50
>500g € 6,00
Marfy patterns € 6,00
DPD Pick up parcel shop € 5,75
DPD € 6,95
DPD Pick up parcel shop € 6,75
€ 11,95 - € 34,50 (max 5 kg)
See the comprehensive costs overview

Aforementioned rates include handling and packing costs.

Important notice: we are not responsible for undelivered orders caused by incorrectly supplied address details!

Delivery time

We try to deliver the items within 2 working day s(in the Netherlands). We will try to explain here why it is impossible for us to indicate an exact delivery time.

In most cases, orders placed before 14.00 are shipped on the same day.>br /> You will receive a message from us if the delivery time may be longer than the indicated delivery time. You will then have the opportunity to cancel your order or to choose an alternative item.
You are sent a shipping notice on the day of shipping. Your order should then be delivered within the indicated delivery time. If this is not the case, please get in touch with us.

There are few exceptions:

  • a number of smaller/less well-known brands are imported from the USA. We regularly experience that shipments are held for more than 3 weeks (!) by Dutch customs for clearance. We do not know beforehand which orders will be selected, causing the delivery time to sometimes run up to a month. Fortunately, this does not happen often.
  • in special offer-periods, when it is exceptionally busy in the shop, the delivery time may increase somewhat.
  • for shipping to addresses outside of the Netherlands (Europe), the delivery time is longer by an average of 2 working days. Depending on the mail delivery service in the country in question, the delivery time may be one week.

Important:
If you need a pattern before a certain date, please get in touch with us before you place your order. We can then inform you of the delivery time. This helps to prevent disappointment.

Items will be reserved up to one week if you've chosen the bank transfer payment option!

Contact

For questions or information we recommend that you get in touch with us through email. We do, however, receive a lot of questions that are answered on this website. Please consult the FAQ page first

You can call us from Monday to Friday between 10.00 - 17.00. Our office is closed on national holidays.
Our telephone number is 058-2167622. From outside the Netherlands 0031-58-2167622.

Complaints

We do our best to process your order to your complete satisfaction. Should you have had bad experiences with your order or our service, we would appreciate swift notification of the matter. We will do our utmost to come to a solution.

You can send your complaint to info@naaipatronen.nl or call +31 (0)58 - 2167622. We will deal with your complaint within 30 days at most.

Frequently-asked questions

Because many questions have already been asked by several customers, we have made a selection of frequently-asked questions. If something is not quite clear to you, please check if your question is answered on the FAQ page.

Terms and conditions

Our Terms of Delivery apply to all our services and deliveries. These have been filed with the Chamber of Commerce Friesland under number 01102561 on 1 July 2013.

To be able to place an order, you need to agree with the terms and conditions by ticking the box on the customer details page during the ordering process. We assume that you will not agree to the terms and conditions until you have actually read them.

Privacy

Sewingpatterns.eu will register the following details during an order:

  • name, address, town, email address, date of birth and telephone number.
  • • the IP address of the computer on which the order is placed.

These details are used exclusively for handling your order and registration of our customer composition (such as age and region). After registration for the newsletter, your email address and name will be registered in a separate database for the dispatch of digital newsletters and special offers. On cancellation of the newsletter, the details are removed from this database.

Sewingpatterns.eu does not send unsolicited advertising and does not provide customer details to third parties.

Printed order information and customer information forms are destroyed.